MHZ2-10D Air Gripper Micro Pneumatic Cylinder SMC MHZ2 Series

MHZ2-10D Parallel Type Air Gripper SMC MHZ2 Series Pneumatic Cylinder

FAQ:

Q: Where is your factory ? Can we visit your factory?

A:Our factory is located in Ningbo City, Zhejiang Province,China, 17kms away from Ningbo Airport. We sincerely welcome customers to visit our company and factory.

Q: Could you add our logo on your products?

A: Yes,if your quantity more than 50pcs. we could add your logo on the products.

Q: How long is your delivery time?

A: Generally it is 1-2 days if the goods are in stock. or it will be 3-5 weeks if the goods are not in stock, it is according to quantity.

Q: Do you provide samples ?
A: Yes, we could offer the sample for free charge, but do not pay the cost of express freight.

Q: What is your payment term and payment way?
A: Payment<=2000USD, 100% in advance.

Payment>=2000USD, 30% T/T in advance ,balance before shippment. Payment ways are : T/T, Western Union, Paypal, Alipay.

Q.What’s the shipping way?

A: For small packages, we will choose the door to door express, we cooperated with UPS,DHL,FEDEX,TNT more than 10 years,we gurantee the shipping cost that we offer to you will be the most favorable price among so many suppliers in China. We will send you the tracking number once we got it.
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For big orders, By Air or By Sea through your shipping forwarder is acceptable, if you don't have forwarder in China, we will find the most cost-effective one for you.

Warranty

All item Comes with Basic 3 Months Sellers Warranty, if item defective in 3 Months, We will offer replacement without extra Charger(including shipping fee)After we Receive the Defective item.

If item Defective after 3 Months, Buyers can still send it back, We will contact suppliers or Manufactory for Warranty. Buyers Might Need to pay the Shipping fee For resend the replaced item.

After-sale Service
One year quality guarantee Policy
We will check the goods quality before shipment. If there are some unexpected problems happen, we hope to solve the problems with buyer through friendly in the following ways:
1, If it is quality problem, buyer can submit argue within 15days after receiving the goods, buyer must provide photos or video and other evidence to seller for identify.
2, Man-made damaged, buyers take full responsibility.
3, Product quality processing program:
1) The buyer return the products for bad quality reasons for one year (not included those damages coursed by shipping or Man-made damaged ). A 15% restocking fee is assessed for any products returned in "used" condition. And then we will send a new product to buyer and pay for the resend shipping cost.
2) If the goods (total price including shipping is less than 10USD) has quality problems, we will resend a new product in buyer next order; if buyer don't plan to make a new order in the near term, buyer can pay the resend shipping cost and ask to resend a new product. If there is an issue with the products, please contact us– we will solve it as soon as we get your email.